Thank you for visiting M&S VIP Club. This policy explains in plain language what personal information we collect, how we use it, and how you can contact us.
What we collect
We collect the information needed to deliver our services and meet legal requirements — for example, name, email, phone/WhatsApp, nationality, city of residence, booking and preference details, form messages, and technical data (IP, device, browser, cookies). If you join the M&S Wallet or use certain services we may collect additional verification and transaction data for KYC/AML and compliance.
How we use your information
We use data to respond to inquiries and bookings, manage agent or partner applications, operate the Wallet (when applicable), perform required verification checks, send service messages, and improve the website and services. We will only send marketing communications with your consent and you may opt out at any time.
Who we share with
We share data only as necessary to provide services — for example, with hotels, partners, payment and email providers, CRM and analytics services, or when required by law. We do not sell personal data.
Cookies and tracking
We use cookies and similar technologies for essential site functions, analytics, and (with your consent) marketing. You can manage cookie preferences through the site banner or your browser settings; disabling non-essential cookies may reduce functionality.
Security and retention
We protect data using appropriate technical and organizational measures. Wallet and financial data are treated with heightened security controls. We retain personal data only as long as necessary for the purpose collected or to meet legal obligations (retention periods depend on the data and purpose).
Your rights
Depending on your location you may have the right to access, correct, delete, or request portability of your personal data, or to withdraw consent. To exercise any right or ask a question, contact us at ms.vipclub@gmail.com. We may request proof of identity before fulfilling certain requests.
Jurisdiction and eligibility
Some services, including the Wallet, may be limited by jurisdiction and subject to KYC/AML checks. Access may be restricted where local law requires.
If you have a privacy concern you would like us to address, email ms.vipclub@gmail.com. If you remain unsatisfied you may lodge a complaint with your local data protection authority.